Delete your data

IkokoHub never offers "Log in with Facebook" for IkokoHub accounts. We only get data from Meta (Facebook, Instagram, Threads, WhatsApp) when a restaurant or caterer connects its own Page, account or WhatsApp number to IkokoHub. This page explains what we keep and how to have it deleted.

What IkokoHub keeps

When a business connects a Facebook Page or Instagram account (Social posting):

• The Facebook user ID Meta gives our app for the person who connected (only so we can find their data when they ask us to delete it).
• The Page's ID and name, and the Instagram professional account's ID and username.
• The access token Meta gives us to post for the Page, stored encrypted, and when it expires.

When a business connects Threads: the Threads user ID, username and access token (encrypted).

When a business connects its WhatsApp number through IkokoHub (Embedded Signup):

• The WhatsApp Business Account (WABA) ID, the phone number ID and the number shown to customers.
• The access token Meta gives us to send the business's messages, stored encrypted.
• The Facebook user ID of the person who finished the sign-up (only to match deletion requests).

We do not read your friends list, personal posts, photos or private messages. Posts a business publishes and the WhatsApp chats it has with its customers are that business's own records.

Remove IkokoHub from your Facebook account

1. On Facebook, open Settings & privacy, then Settings.
2. Open Apps and websites (for a business account, also check Business integrations).
3. Find IkokoHub and press Remove.

When you remove IkokoHub, Facebook tells us automatically. We then delete the tokens and personal details listed above for your account, and Facebook shows you a confirmation code. You can check how it is going on our status page with that code.

For WhatsApp you can also go to Meta Business Suite, Settings, Business integrations and remove IkokoHub there. The business owner can disconnect Facebook, Instagram, Threads or WhatsApp at any time from their IkokoHub back office too.

Posts already published on Facebook, Instagram or Threads stay there until you delete them on that platform.

Ask us to delete your data

Use the form below, or email [email protected] with the words "Data deletion". We aim to finish within 30 days and will tell you if we need longer. We keep only what the law makes us keep (for example a business's billing records), and we tell you if that applies.

Customers of a restaurant or caterer

If you ordered from, booked with or chatted on WhatsApp with a restaurant or caterer that uses IkokoHub, that business decides what happens to your details. Open the business's own website and use its "Delete my data" page (linked at the bottom of every IkokoHub restaurant website), or contact the business directly. If you write to us instead, we pass your request to the business.